Blog
Notes on running the back office.
Short, practical writing on operations — finance, HR, legal, compliance, and IT — for small and mid-size businesses, nonprofits, and government departments.
Three signs you've outgrown ad hoc operations
The systems that got you here are rarely the ones that get you to the next stage. Here's how to tell you've crossed that line.
Why we treat operations as one system, not six departmentsMost operating frameworks compress finance, HR, legal, compliance, and IT into unrelated buckets. Here's why that compression is where things start to break.